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Refund Policy

Erbil Index is very particular about any feedback from the purchasers of our services. If you send us a message informing about an error, any question or just a suggestion, you will receive a fast and competent answer from our technical support team within 24 working hours. As a rule all the majority of problems are solved “on the spot”. Numerous positive reports concerning our specialists and services prove that perfectly well.

If you have questions or concerns regarding this statement, you can contact us at info@erbilindex.com

We provide refund of your payment in the following cases:

  • If you accidentally bought the service more than once for the same Listing Package
  • If you intend to cancel your order before start of the service.

 We reserve the right to decline refund requests in the following cases:

  • When a user demands a refund immediately after receiving the service/ report.
  • When reasons which prevent a customer from proper using of the service are stated clearly on our official site. (For example, if the customer requests a refund due to the absence of features which we never claimed to provide and which are not listed in the feature list for the product).
  • We do not issue any refunds if we fail a deadline due to delays in submission of necessary materials and content from the customers end. Please make sure to submit all necessary materials as soon as possible.
  • When a customer makes a claim for poor quality of an order, please provide specific examples with regard to any quality issues of the services
  • In case you are still not satisfied, please contact our 24×7 customer support with your Order Number. The details would be sent to you via email. However please note it would not be possible to cancel your order if we have completed 50% of your work.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

In case for further clarification please feel free to write to us at info@erbilindex.com

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